Frequently Asked Questions

Rock outdoor living is part of a well established privately owned group of companies and our name is synonymous with quality. Drawing on design and manufacturing expertise from our partners, Rock outdoor living installs louvered roofs, kitchens and associated products throughout the UK.

We never employ the high pressure sales techniques which are often typical in the home improvement market. We are unique in that we can give an indication of cost on our website or over the telephone, and our experienced surveyors will visit your home to conduct a site audit at your convenience.

Our showroom is based in Oswestry, Shropshire where you can explore our range of products in person, get a feel for the quality and craftsmanship firsthand and receive personalised assistance and expert advice from our knowledgeable staff.

While appointments are not required, they are recommended to ensure personalised attention and assistance during your visit. We have ample parking and a cup of tea or coffee for you on arrival.

The majority of our products are tailored to your specifications, ensuring a truly bespoke experience. The ordering process varies depending on your project’s progress. If you have a clear idea of what you need, we can proceed with ordering immediately. However, it’s common for us to schedule a phone consultation initially to discuss your options. For larger projects, we may even visit the site to assess requirements before placing orders.

Once you’ve finalized your product selection, we’ll generate an invoice. For smaller projects, the invoice typically covers the full amount. However, for larger projects, we offer the flexibility of split payments. This approach ensures convenience and transparency throughout the ordering process, allowing you to proceed with confidence.

When it comes to ensuring your peace of mind, we prioritise quality and longevity in every aspect of our products and services. Our guarantees are tailored to meet the specific needs of each product, ensuring that you receive the assurance you deserve.

For our installation, we proudly offer a comprehensive 5-year guarantee. This guarantee reflects our commitment to excellence and serves as a testament to the confidence we have in our workmanship.

As for our products themselves, our guarantees range from 5 to 25 years, depending on the specific item. We stand behind the durability, performance, and reliability of our products, providing you with the confidence that your investment is protected for years to come.

We understand that selecting the right product for your needs is essential, and we’re here to assist you every step of the way. Whether you’re interested in discussing warranty details or exploring o